Etiquette

Preparing for your appointment:

Due to the intimate and discreet nature of some of our treatments we would really appreciate it if clients could please arrive on time for their appointments.

This is because we factor in consultation periods within your appointment.

We would also ask that you arrive for your treatment as clean and fresh as possible.

Cancellation policy:

We understand that sometimes things just crop up, ideally we would appreciate at least 24 hours notice.

Please just call us on 01904 501500 to tell us you won't be able to attend your treatment, this will allow us enough time to fill appointment slots.

Please note re-offending cancellations might be asked for a deposit on future bookings.

Can I bring a child:

When coming for your appointment at Redmayne Lodge we ask that you do not bring along any children.

This is due to the fact that the building and environment is a quiet zone, which is imperative in order to enable complete and total relaxation.

Our therapist’s will not be able to monitor or look after a child whilst giving a treatment, in addition it is a very adult environment which is not appropriate for children.

Safety of Staff:

Most of our therapists are female. Due to the nature of our treatments we must take into consideration the safety of our therapists and expect professional behaviour on the part of our clients.

If at any point inappropriate comments or actions occur on the part of the client, the therapist will abruptly end the treatment.

In these cases the client will be asked to leave the premises and payment in full will be taken.

We would not rebook this client for future appointments and may notify the police if appropriate.

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    • Location

      Redmayne Lodge
      2 Park Gate, Strensall
      York, YO32 5YL.
      Tel: 01904 501500
      Email:

      Mon – Fri: 9am – 8pm
      Sat: 10am – 5pm

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